FAQ

We ship out orders from monday-friday, not including holidays. we do not ship orders on weekends. Please allow 3-5 business days for processing before your order is shipped. Please allow 4-7 business days for processing of orders during SALES.

Due to the nature of the item, for sanitary purposes there are no refunds or exchanges. In the unlikely event you receive a damaged item, we will gladly replace it.

For damaged or incorrect item(s) Please Contact us within 24 hours of receiving your package. Email : KrissyKollectionllc@gmail.com

All custom units comes pre plucked and customized, If ordering a full lace or regular closure and frontals there are no customization unless requested, for an additional price

We recommand buying 2-3 bundles of hair for lengths 14''-20''. We recommand 3-4 bundles for lengths 22'' or longer. Each bundle weighs 3.5 ounces. the longer your hair the shorter the weft will be.

1. Shampoo atleast twice a week.

2. Rinse throughly with lukewarm water.

3. Apply conditioner, comb through with a wide tooth comb starting from the ends working your way up to the roots.

4. Rinse out conditioner throughly.

5. Let hair air dry, keep styling products at a minimum to aviod build up. for curly hair use a spray bottle filled with water to maintain the curl pattern. if you are going for the ''WET'' look use conditioner and water. DO NOT USE PRODUCTS THAT ARE ACOHOL BASED.